Store Operations & Customer Experience Lead

Designer Brands; Hagerstown (MD); On-site; USD 23,000 - 36,000; Full time

Job summary

Designer Brands in Maryland (Hagerstown) is seeking a store leadership role focused on delivering outstanding customer service, accurate merchandising, and effective omnichannel execution. You will partner with store management to drive daily priorities, supervise inventory processes, and ensure adherence to policy and asset protection standards.

The role emphasizes teamwork, coaching, and hands-on involvement in opening/closing activities, merchandising placement, and achieving KPIs, with a

Qualifications

• Minimum 2 years management experience.
• Minimum high school graduate or equivalent.
• Some college preferred.

Responsibilities

• Ensure customers have a positive experience by maintaining store standards.
• Complete all tasks related to daily open/close including store cleaning, recovery and maintenance standards.
• Review and communicate action plans to ensure tasks are completed throughout the day/week/month.
• Support inventory-related activities and omni-channel initiatives in store.

Skills

Customer service

Communication

Team leadership

POS proficiency

Flexibility

Education

High school diploma or equivalent

Some college preferred

Tools

POS system

iPhone

Calculator

Job description

Designer Brands in Maryland (Hagerstown) is seeking a store leadership role focused on delivering outstanding customer service, accurate merchandising, and effective omnichannel execution. You will partner with store management to drive daily priorities, supervise inventory processes, and ensure adherence to policy and asset protection standards.

The role emphasizes teamwork, coaching, and hands-on involvement in opening/closing activities, merchandising placement, and achieving KPIs, with a