Store Operations Lead: Customer Experience & Coaching

TJX; Dothan (AL); On-site; USD 42,265,000 - 43,753,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Medical/dental/vision

Job summary

Marshalls at TJX Companies seeks a dynamic retail professional to enhance the customer experience and lead store operations. You will act as Manager on Duty, coach associates, and ensure adherence to procedures while maintaining a positive work environment.

The role requires flexibility, teamwork, and strong communication to manage tasks, schedules, and store priorities effectively. Competitive benefits and a focus on development are offered.

Qualifications

• 1 year retail experience and 6 months leadership experience
• Proven problem solving skills
• Knowledge of merchandise flow in stores
• Knowledge of company standard software, systems, and procedures
• Superior communication and organizational skills with attention to detail
• Able to work a flexible schedule including nights and weekends

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides appropriate coaching to Associates
• Exercises discretion regarding customer service policies to satisfy customers
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Ensures Associates adhere to all operational procedures
• Ensures opening/closing procedures are executed according to company guidelines
• Communicates priorities and provides progress updates
• Provides feedback, recognition and coaching to Associates
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Flexible schedule

Team player

Problem solving

Coaching

Delegation

Multi-tasking

Communication

Attention to detail

Tools

Knowledge of company software

Merchandise flow knowledge

Job description

Marshalls at TJX Companies seeks a dynamic retail professional to enhance the customer experience and lead store operations. You will act as Manager on Duty, coach associates, and ensure adherence to procedures while maintaining a positive work environment.

The role requires flexibility, teamwork, and strong communication to manage tasks, schedules, and store priorities effectively. Competitive benefits and a focus on development are offered.