Store Operations Lead & Customer Experience Coach

The TJX Companies, Inc.; Riverside (CA); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Dental/Medical benefits

Paid holidays

Employee assistance program

Job summary

The TJX Companies, Inc. HomeGoods in Riverside, CA is hiring a Key Carrier to support store operations, predominantly serving as Coordinator and occasionally acting as Manager on Duty.

This role requires open availability, including nights and weekends, and a strong commitment to customer service and leadership. This position focuses on coaching Associates, maintaining store procedures, and ensuring accurate labor coverage while upholding safety and policy standards.

Qualifications

• Experience in retail with customer focus and teamwork.
• Ability to coach and supervise Associates and delegate tasks.
• Availability for nights and weekends and flexible scheduling.

Responsibilities

• Creates a positive internal and external customer experience.
• Acts as Manager on Duty adhering to company policy and procedure.
• Ensures opening/closing procedures are executed according to guidelines.
• Provides coaching to Associates and tracks performance.
• Maintains Associate coverage and adherence to labor policies.
• Promotes safety and supports shrink reduction goals.

Skills

Retail

Leadership

Customer service

Communication

Flexible schedule

Coaching

Multi-tasking

Open availability

Nights & weekends

Job description

The TJX Companies, Inc. HomeGoods in Riverside, CA is hiring a Key Carrier to support store operations, predominantly serving as Coordinator and occasionally acting as Manager on Duty.

This role requires open availability, including nights and weekends, and a strong commitment to customer service and leadership. This position focuses on coaching Associates, maintaining store procedures, and ensuring accurate labor coverage while upholding safety and policy standards.