Store Operations Lead & Customer Experience Coach

The TJX Companies, Inc.; Columbus (OH); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) plan with company match

Health, dental, and vision benefits

Paid holidays/vacation/sick time

Job summary

The TJX Companies, Inc. HomeGoods store in Columbus, OH is hiring for a Key Carrier role that also serves as Coordinator, with open availability including nights and weekends.

The role focuses on customer service, leadership duties, and store-wide operations to maintain a high-quality shopping experience. Responsibilities include coaching associates, managing coverage, and ensuring adherence to procedures, while supporting management and daily tasks.

Qualifications

• 1 year retail experience.
• 6 months leadership experience.
• Superior communication and organizational skills.

Responsibilities

• Creates a positive internal and external customer experience
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures opening/closing procedures are executed according to company guidelines
• Provides feedback, recognition and coaching to Associates
• Partners with Management on Associate training needs

Skills

Retail experience

Leadership experience

Team player

Communication skills

Organizational skills

Job description

The TJX Companies, Inc. HomeGoods store in Columbus, OH is hiring for a Key Carrier role that also serves as Coordinator, with open availability including nights and weekends.

The role focuses on customer service, leadership duties, and store-wide operations to maintain a high-quality shopping experience. Responsibilities include coaching associates, managing coverage, and ensuring adherence to procedures, while supporting management and daily tasks.