Store Ops Lead & Customer Experience

The TJX Companies, Inc.; Massachusetts; On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Associate discount

EAP

Smoking cessation

Bereavement

401(k) contributions

Child care discounts

Pet insurance

Legal insurance

Credit union

Referral bonuses

Job summary

The TJX Companies, Inc. is seeking a Key Carrier for HomeGoods in Massachusetts. This elevated role alternates with a Coordinator, stepping into leadership duties while maintaining store operations and guest service.

Open availability including nights and weekends is required, with a focus on coaching associates and managing daily tasks to keep the store running smoothly. You will model exceptional customer service, uphold policy adherence, and partner with management to train staff and meet

Qualifications

• Minimum 1 year retail experience.
• At least 6 months leadership experience.
• Strong communication and organizational skills.
• Able to work nights and weekends.

Responsibilities

• Create a positive internal and external customer experience.
• Act as Manager on Duty per policy and procedure.
• Ensure store team adheres to procedures and work to priorities.
• Coach and develop Associates and provide feedback.
• Open/close procedures executed per guidelines.
• Promote safety and loss prevention initiatives.

Skills

Customer service

Leadership

Coaching

Multi-tasking

Communication

Job description

The TJX Companies, Inc. is seeking a Key Carrier for HomeGoods in Massachusetts. This elevated role alternates with a Coordinator, stepping into leadership duties while maintaining store operations and guest service.

Open availability including nights and weekends is required, with a focus on coaching associates and managing daily tasks to keep the store running smoothly. You will model exceptional customer service, uphold policy adherence, and partner with management to train staff and meet