Store Operations Lead — Customer Experience Champion

Hibbett; Washington; On-site; USD 17,000 - 18,000; Full time

Job summary

Hibbett I City Gear is seeking an Assistant Manager to support the Store Manager in daily operations and drive excellent customer service. You will be knowledgeable across product areas, uphold company policies, and step in as acting manager during absences while promoting merchandise and services.

The role emphasizes supervising staff, merchandising initiatives, inventory awareness, and achieving store goals. A hands-on leader who thrives in a fast-paced environment will fit well.

Qualifications

• Retail experience preferred in a fast-paced environment.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to manage a team and meet store goals.
• Comfort with selling, restocking, merchandising, ordering and scheduling.

Responsibilities

• Assist the Store Manager in controlling store assets and inventory accuracy.
• Collaborate with Store Manager to establish action plans for selling, restocking, merchandising, ordering and scheduling.
• Take store-wide supervisory responsibility in the Store Manager's absence.
• Lead personnel recruitment, training, and evaluation in partnership with the Store Manager.
• Provide knowledge and guidance to employees and customers across departments.

Skills

Retail experience

Customer service

Communication

Team leadership

Scheduling

Merchandise knowledge

Job description

Hibbett I City Gear is seeking an Assistant Manager to support the Store Manager in daily operations and drive excellent customer service. You will be knowledgeable across product areas, uphold company policies, and step in as acting manager during absences while promoting merchandise and services.

The role emphasizes supervising staff, merchandising initiatives, inventory awareness, and achieving store goals. A hands-on leader who thrives in a fast-paced environment will fit well.