Store Operations & Customer Experience Lead

Hibbett; Louisville (KY); On-site; USD 1,515,000 - 1,929,000; Full time

Job summary

Hibbett I City Gear in Louisville, KY is seeking an Assistant Manager to support Store Manager and oversee daily store operations, merchandising, and customer service. This role requires knowledge of product areas and adherence to company policies and visual standards.

You will supervise staff in the Store Manager’s absence, assist with recruiting and training, manage inventory, promotions, and sales performance, and ensure profitability while delivering outstanding customer service in a

Qualifications

• Experience working in a retail environment, footwear and athletic apparel preferred.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and meet goals.
• Self-starter with initiative to take on important tasks.
• Strong attention to detail with the ability to handle multiple tasks.
• Team-player with a passion for outstanding customer service and selling merchandise.

Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consult with Store Manager to establish action plans for selling, restocking, merchandising, ordering, and scheduling.
• Assumes responsibility of the entire store in the Store Manager’s absence.
• Assist in overall personnel recruiting, training, and evaluation.
• Provide knowledge and guidance to employees and customers in all departments.
• Be aware of inventory, sales statistics, and expenses to ensure profitability.
• Direct staff to ensure each department’s responsibilities and standards are met.
• Promote and sell services and merchandise provided by Hibbett I City Gear.

Skills

Retail experience

Customer service

Interpersonal skills

Communication

Team leadership

Attention to detail

multitask

Sales skills

Job description

Hibbett I City Gear in Louisville, KY is seeking an Assistant Manager to support Store Manager and oversee daily store operations, merchandising, and customer service. This role requires knowledge of product areas and adherence to company policies and visual standards.

You will supervise staff in the Store Manager’s absence, assist with recruiting and training, manage inventory, promotions, and sales performance, and ensure profitability while delivering outstanding customer service in a