Retail Store Ops & Customer Experience Lead

Hibbett; El Paso (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Hibbett Sports is seeking an Assistant Manager to support store operations, customer service, and merchandise promotion. You will consult with the Store Manager on action plans for selling, stocking, and scheduling while assuming store leadership in the absence of the Store Manager.

The role requires a hands‑on approach to coaching staff, maintaining inventory accuracy, and delivering outstanding customer service across departments. Join a team focused on achieving store goals and profitability.

Qualifications

• Experience working in a retail environment, preferably in footwear and athletic apparel.
• 1–3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast‑paced environment.
• Ability to assist in managing a team and keep up with overall goals and profits.
• Self‑starter with initiative to take on important tasks without being asked.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Team‑player, passionate about outstanding customer service and selling merchandise.

Responsibilities

• Assist the Store Manager in controlling the assets of the store.
• Consult with the Store Manager to establish action plans for selling, restocking, merchandising, ordering, and scheduling.
• Assume responsibility of the entire store in the absence of the Store Manager.
• Assist in overall personnel recruiting, training, and evaluation.
• Provide knowledge and guidance to employees and customers in all departments when necessary.
• Track inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department’s responsibilities and standards are completed.
• Keep the Store Manager informed about inventory movement and customer trends.
• Ensure quality customer service is maintained.
• Perform general administrative duties as needed.
• Produce extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by the company.
• Practice and uphold all company policies, procedures, and standards as listed in the manuals.
• Protect the company’s assets and financial information by ensuring accurate internal control procedures.

Skills

Retail experience

Customer service

Interpersonal communication

Team leadership

Job description

Hibbett Sports is seeking an Assistant Manager to support store operations, customer service, and merchandise promotion. You will consult with the Store Manager on action plans for selling, stocking, and scheduling while assuming store leadership in the absence of the Store Manager.

The role requires a hands‑on approach to coaching staff, maintaining inventory accuracy, and delivering outstanding customer service across departments. Join a team focused on achieving store goals and profitability.