Retail Assistant Manager - Customer Experience Leader

Hibbett; Wilmington (DE); On-site; USD 14,000 - 20,000; Full time

Job summary

Hibbett I City Gear is seeking an Assistant Manager to support Store Manager with daily operations and administrative duties, ensuring the store meets its goals and delivers outstanding customer service.

The role requires hands-on retail experience, strong communication, and leadership in the absence of the Store Manager. The position is hourly and non-exempt, with responsibilities spanning inventory, scheduling, merchandising, and staff guidance.

Qualifications

• Experience in a retail environment, preferably footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to manage a team and meet goals and profits.
• Self-starter with initiative to take on tasks.
• Strong attention to detail with multi-tasking.
• Team-player with passion for customer service and selling.

Responsibilities

• Assist Store Manager in controlling assets of Hibbett I City Gear.
• Establish action plans for selling, restocking, merchandising, ordering, scheduling.
• Assumes responsibility of the entire store in the Store Manager’s absence.
• Consult with the Store Manager in establishing action plans to accomplish departmental and overall store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assist the Store Manager in overall personnel recruiting, training, and evaluation.
• Provides knowledge and guidance to employees and customers in all departments when necessary.
• Is aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department’s responsibilities and standards are completed.
• Keeps the Store Manager informed about inventory movement and customer trends.
• Assures quality customer service is maintained.
• Performs general administrative duties as needed and is trained in the Store Manager’s responsibilities.
• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company’s direction.
• Protect the company’s assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

Skills

Retail experience

Customer service

Interpersonal skills

Fast-paced environment

Team player

Self-starter

Attention to detail

Job description

Hibbett I City Gear is seeking an Assistant Manager to support Store Manager with daily operations and administrative duties, ensuring the store meets its goals and delivers outstanding customer service.

The role requires hands-on retail experience, strong communication, and leadership in the absence of the Store Manager. The position is hourly and non-exempt, with responsibilities spanning inventory, scheduling, merchandising, and staff guidance.