Store Operations Lead & Customer Experience Champion

Five Below Inc; Tulsa (OK); On-site; USD 14,000 - 20,000; Part time

Job summary

Five Below Inc. is hiring for an in-store leadership role in an hourly position. You will supervise crew, ensure a superior customer experience, and help manage daily store operations from opening to close.

You will train associates, assist with stocking, and support sales initiatives while maintaining safety and policy compliance. A flexible schedule and strong communication are required.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking and problem solving.
• Ability to maintain composure under pressure.

Responsibilities

• Wow customers through personal contact and service.
• Train crew on the BEST customer service experience for fast, friendly checkout.
• Oversee daily activities of store associates and ensure performance.
• Assist with receiving, unpacking, and stocking for quick floor placement.
• Act as Manager on Duty and assume store operations and staff responsibility.
• Open/close the store, secure cash, lock doors, set alarms for smooth daily operation.
• Support onboarding and ongoing training of associates on policies and procedures.
• Drive store sales and control expenses by optimizing merchandising and customer service.
• Partner with store leadership on merchandising procedures and recovery processes.
• Perform store maintenance including cleaning and stock room upkeep.

Skills

Leadership

Communication

Multi-tasking

Creative thinking

Composure under pressure

Education

High School Graduate or equivalent

Job description

Five Below Inc. is hiring for an in-store leadership role in an hourly position. You will supervise crew, ensure a superior customer experience, and help manage daily store operations from opening to close.

You will train associates, assist with stocking, and support sales initiatives while maintaining safety and policy compliance. A flexible schedule and strong communication are required.