Store Operations Lead & Customer Experience Champion

Goodwill Greater Milwaukee & Chicago; Glenview (IL); On-site; USD 18,000 - 26,000; Full time

Job summary

Goodwill Greater Milwaukee & Chicago in Glenview, IL is seeking an on-site store supervisor to help achieve daily store goals and manage associate work assignments. The role requires strong customer service, safety awareness, and adherence to policies while guiding a team through daily tasks.

The position is full-time with a fixed hourly rate of $16 in USD. Responsibilities include ensuring adequate POS coverage, supervising operations, and upholding quality standards while engaging with the

Qualifications

• Forklift certification, if required at site.
• Work experience in a retail or production environment is preferred.
• Work varied schedule and flexible hours. Nights and weekend shifts may be required to meet business needs.

Responsibilities

• Directs a variety of tasks including associate break schedules, production processes, and recovery at the end of the day, among others.
• Oversee that there is adequate coverage at POS and in donations.
• Monitor and assist with production quality standards while encouraging team to meet their individual production goals.
• Function as a service experience leader (SEL).
• Maintain a safe and orderly work environment; ensure employees operate equipment safely and follow safe work practices.
• Consistently communicate and implement policies and procedures, reporting concerns to leadership.
• Resolves employees and first level customer concerns and complaints in a timely manner.
• Assist in resolving employee and customer concerns and addressing safety/security concerns promptly.
• Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities. Follows through on learning, skill building, and practice necessary to adapt to change.
• Problem Solving: Close supervision for completion of routine work, which is regularly reviewed by manager or senior coworker. Work that exceeds “routine” comes with detailed instructions.
• Technical Skill: Basic knowledge of discipline’s procedures and methods. Understands and applies the fundamentals of customer service. Able to respond to routine requests.
• Community Engagement: Serves as an ambassador for Goodwill in the wider community. Participates in volunteer opportunities as schedule and interest permit.
• Responsible for completing other duties/responsibilities as assigned.

Skills

Customer Focus

Values Differences

Communicates Effectively

Situational Adaptability

Drives Results

Ensures Accountability

Job description

Goodwill Greater Milwaukee & Chicago in Glenview, IL is seeking an on-site store supervisor to help achieve daily store goals and manage associate work assignments. The role requires strong customer service, safety awareness, and adherence to policies while guiding a team through daily tasks.

The position is full-time with a fixed hourly rate of $16 in USD. Responsibilities include ensuring adequate POS coverage, supervising operations, and upholding quality standards while engaging with the