Store Operations Lead — Customer Experience Champion

Meijer Inc.; Dearborn (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Parental leave

Education assistance

Team discount

Career development

Job summary

Meijer Inc. in Dearborn, MI is seeking a team-focused leader to oversee day-to-day operations and guide staff in the department.

You’ll mentor teammates, assign daily tasks, schedule coverage, and ensure an exceptional checkout and customer experience while maintaining product freshness and safety standards.

This role emphasizes training, collaboration, and leading by example to uphold Meijer’s standards and the community-focused culture.

Qualifications

• Passion for customer service and engaging with customers and peers.
• Excellent verbal and written communication skills.
• Retail or customer service experience preferred.
• Creative thinking and the ability to influence others.
• Ability to build rapport and create repeat business.
• Ability to lift and move product as needed.
• Experience executing plans and maintaining standards.
• Commitment to an inclusive team environment.

Responsibilities

• Engage peers to provide the best possible shopping experience for customers and ensure exceptional checkout.
• Communicate with team members and assign daily work tasks.
• Mentor and coach teammates to meet and exceed customer service and sales goals.
• Support training for new team members and cross-training high-potential staff.
• Collaborate with leadership on department scheduling to improve engagement and profitability.
• Ensure product freshness by monitoring rotation and dating policies.
• Guide the team in food safety standards and safe work practices.
• Lead ordering, receiving, stocking, pricing, and product display where applicable.
• Create a work environment that reflects Meijer culture, diversity, equity, and inclusion.

Skills

Customer service

Communication

Team leadership

Retail experience

Mentoring

Interpersonal skills

Job description

Meijer Inc. in Dearborn, MI is seeking a team-focused leader to oversee day-to-day operations and guide staff in the department.

You’ll mentor teammates, assign daily tasks, schedule coverage, and ensure an exceptional checkout and customer experience while maintaining product freshness and safety standards.

This role emphasizes training, collaboration, and leading by example to uphold Meijer’s standards and the community-focused culture.