Retail Team Lead: Customer Experience & Operations

Meijer Inc.; Carmel (IN); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer Inc. seeks a customer-focused team member to support department operations and drive exceptional shopping experiences. You will lead and mentor staff, assist with scheduling, and ensure product freshness and safety standards are met.

Responsibilities include coordinating daily tasks, coaching peers, and contributing to store goals while maintaining Meijer’s inclusive culture and high service standards.

Qualifications

• Customer-focused service approach with strong communication.
• Initiates interactions with customers and peers.
• Excellent verbal and written communication.
• Retail or other customer service experience preferred.
• Creative thinking and problem-solving abilities.
• Ability to influence others and motivate a team.
• Ability to quickly build rapport and gain customer confidence.
• Ability to lift, carry, push, pull, bend and twist while handling product.
• Experience executing plans and contributing to store goals.
• Positive influence to create a strong team environment.
• Commitment to fostering an inclusive environment.

Responsibilities

• Engage peers to provide the best possible shopping experience, including checkout.
• Communicate with team members and assign daily tasks.
• Mentor and coach team members to meet customer service and sales goals.
• Support training new team members and cross-training high-potential talent.
• Assist in department scheduling to boost engagement, service, and profitability.
• Ensure product freshness by rotation and dating policy adherence.
• Guide team in food safety standards and safe operations.
• Lead in ordering, receiving, stocking, pricing, and display as applicable.
• Contribute to Meijer culture and DEI values.
• Operate register and handle cash when needed.
• Operate powered equipment where applicable.
• Participate in inventories to meet goals.
• May lead in other departments as needed.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Retail experience

Creative thinking

Influence others

Rapport building

Physical stamina

Planning/execution

Team environment

Diversity & inclusion

Job description

Meijer Inc. seeks a customer-focused team member to support department operations and drive exceptional shopping experiences. You will lead and mentor staff, assist with scheduling, and ensure product freshness and safety standards are met.

Responsibilities include coordinating daily tasks, coaching peers, and contributing to store goals while maintaining Meijer’s inclusive culture and high service standards.