Store Operations & Customer Experience Lead

Meijer Inc.; Fremont (IN); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer Inc. is seeking a customer-focused leader to direct daily operations, guide team members, and drive exceptional service. You’ll mentor staff, manage daily tasks, and ensure department goals align with Meijer standards and profitability.

You will engage customers, train teammates, and collaborate with leadership to optimize scheduling and store performance while upholding safety and quality policies across the department.

Qualifications

• Customer service mindset with engagement for customers and team members
• Ability to initiate interactions with customers and peers
• Excellent verbal and written communication skills
• Retail or customer service experience preferred
• Creative thinking and problem solving
• Ability to influence others and lead by example
• Ability to quickly build rapport and gain customer trust
• Physical ability to lift, carry, push, pull, bend and twist while handling product
• Experience executing plans and meeting goals
• Commitment to fostering an inclusive environment where all team members feel valued

Responsibilities

• Engage customers to provide the best possible shopping experience, including checkout
• Communicate with team members and assign daily tasks
• Mentor and coach teammates to meet customer service and sales goals and maintain Meijer standards
• Assist in training new team members and cross-training high-potential talent
• Collaborate with leadership on department scheduling to boost engagement, service, sales and profitability
• Monitor product freshness and ensure rotation and dating policies are followed
• Ensure compliance with food safety standards and safe operating practices
• Lead ordering, receiving, stocking, pricing and product display where applicable
• Contribute to a positive Meijer culture that values diversity, equity and inclusion
• Operate registers and cash handling as needed
• Operate powered equipment where applicable
• Assist in period end inventories to support goals
• Lead in other departments as needed
• Performs other duties as assigned

Job description

Meijer Inc. is seeking a customer-focused leader to direct daily operations, guide team members, and drive exceptional service. You’ll mentor staff, manage daily tasks, and ensure department goals align with Meijer standards and profitability.

You will engage customers, train teammates, and collaborate with leadership to optimize scheduling and store performance while upholding safety and quality policies across the department.