Customer Experience Lead & Team Coach

Meijer Inc.; Shadeland (IN); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer Inc. is seeking an engaged store team leader to direct daily operations, train teammates, and ensure a high standard of customer service. You’ll help manage scheduling, merchandise flow, and compliance while supporting a positive, inclusive work culture.

You’ll mentor staff, oversee checkout and safety procedures, and drive department goals through proactive leadership and teamwork.

Qualifications

• Passion for customer service with total engagement.
• Excellent verbal and written communication, retail experience preferred.
• Ability to influence others and build rapport with customers and teammates.

Responsibilities

• Engage customers to provide the best possible shopping experience.
• Communicate with team members and assign daily tasks.
• Mentor and coach team members to exceed goals and maintain standards.
• Support training of new team members and cross-training of talent.
• Help write department schedules to improve engagement and sales.
• Ensure product rotation, dating policies, and freshness.
• Lead safety and food safety compliance and safe operation of equipment.
• Oversee ordering, receiving, stocking, pricing and displays.
• Foster an inclusive Meijer culture valuing diversity and teamwork.
• Operate registers and cash handling when required.
• May lead in other departments when needed and perform other duties.

Skills

Customer service

Verbal communication

Written communication

Influence others

Rapport-building

Team collaboration

Creativity

Adaptability

Attention to detail

Problem solving

Safety compliance

Job description

Meijer Inc. is seeking an engaged store team leader to direct daily operations, train teammates, and ensure a high standard of customer service. You’ll help manage scheduling, merchandise flow, and compliance while supporting a positive, inclusive work culture.

You’ll mentor staff, oversee checkout and safety procedures, and drive department goals through proactive leadership and teamwork.