General Merchandise Lead - Customer Experience & Operations

Meijer Inc.; Canton Charter Township (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer Inc. is seeking a store operations leader who provides direction for daily department activities and empowers team members to deliver outstanding customer experiences.

You will set examples, influence peers, and help achieve department goals while maintaining Meijer standards. You will mentor staff, coordinate scheduling, and contribute to training initiatives to drive sales, service quality, and efficiency across the department.

Qualifications

• Passion for customer service and engaging with customers.
• Initiates interactions with customers and peers.
• Excellent verbal and written communication.
• Retail or other customer service experience preferred.
• Creative thinking and problem-solving abilities.
• Ability to influence others and lead by example.
• Strong rapport-building skills with customers and team.
• Physical ability to lift/carry/push/pull and bend when handling product.
• Experience executing plans and driving results.
• Positive influence to foster teamwork and performance.
• Commitment to creating an inclusive environment for all teammates.

Responsibilities

• Engage peers to provide the best possible shopping experience for customers.
• Communicate with team members and assign daily tasks.
• Mentor and coach teammates to exceed customer service and sales goals.
• Support training of new team members and cross-train talent.
• Collaborate with leadership on department scheduling to improve engagement and sales.
• Ensure product freshness by monitoring rotation and dating policies.
• Guide team on food safety standards and safe working practices.
• Lead ordering, receiving, stocking, pricing and display where applicable.
• Promote Meijer culture and diversity, equity, and inclusion.
• Operate a register and manage cash handling when needed.
• May act in Lead capacity in other departments; perform other duties as required.

Skills

Customer service

Initiates interactions

Communication

Retail experience

Creative thinking

Influence others

Rapport building

Physical stamina

Plan execution

Team leadership

Inclusion commitment

Job description

Meijer Inc. is seeking a store operations leader who provides direction for daily department activities and empowers team members to deliver outstanding customer experiences.

You will set examples, influence peers, and help achieve department goals while maintaining Meijer standards. You will mentor staff, coordinate scheduling, and contribute to training initiatives to drive sales, service quality, and efficiency across the department.