Store Operations Lead: Customer Experience & Team Growth

Meijer Inc.; Mooresville (IN); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer Inc. is a family company focused on serving people and communities, offering leadership and development opportunities. This role involves directing department operations, guiding team members, and modeling exceptional customer service in day-to-day store work.

Ideal candidates will bring strong customer service experience, effective communication, and the ability to mentor others. The position supports Meijer values including diversity, equity, and inclusion and may involve acting in lead

Qualifications

• Passion for customer service with total engagement that conveys approachability to customers and fellow team members.
• Initiates interactions with customers and peers.
• Excellent verbal and written communication.
• Retail or other customer service experience preferred.

Responsibilities

• Engage peers to provide the best possible shopping experience for our customers, including an exceptional checkout experience.
• Communicate with team members and assign daily work tasks.
• Mentor and coach other team members to exceed customer service and sales goals and maintain Meijer standards.
• Assist with training new team members and cross-training high potential talent to boost productivity.
• Support leadership in department scheduling to boost engagement, service, sales and profitability.
• Ensure product freshness by monitoring rotation and dating policies.

Skills

Customer service

Communication

Retail experience

Influence

Team mentoring

Problem solving

Adaptability

Leadership

Job description

Meijer Inc. is a family company focused on serving people and communities, offering leadership and development opportunities. This role involves directing department operations, guiding team members, and modeling exceptional customer service in day-to-day store work.

Ideal candidates will bring strong customer service experience, effective communication, and the ability to mentor others. The position supports Meijer values including diversity, equity, and inclusion and may involve acting in lead