Store Operations Lead & Customer Experience

fivebelow; Severna Park (MD); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health coverage

Financial wellness

Personal wellness

Job summary

Five Below in the United States seeks a store leadership candidate to oversee crew, deliver exceptional customer service, and manage daily operations. The role emphasizes training, merchandising, and efficient stock handling to boost sales.

Minimum 1 year of management experience and strong communication skills are required; the position is hourly and starting at $16.00 per hour. Ability to work flexible schedules and lift up to 25 lbs is expected.

Qualifications

• High School Graduate or equivalent
• College experience preferred
• Minimum 1 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Job description

Five Below in the United States seeks a store leadership candidate to oversee crew, deliver exceptional customer service, and manage daily operations. The role emphasizes training, merchandising, and efficient stock handling to boost sales.

Minimum 1 year of management experience and strong communication skills are required; the position is hourly and starting at $16.00 per hour. Ability to work flexible schedules and lift up to 25 lbs is expected.