Store Operations & Customer Experience Lead

fivebelow; Dallas (TX); On-site; USD 17,000 - 21,000; Full time

Job summary

Five Below is seeking a capable store crew/shift leader to deliver exceptional customer experiences. You will supervise daily operations, train associates, and optimize merchandising to drive sales while maintaining a welcoming, high-energy environment.

The role requires 18+ with at least 1 year of management experience, strong communication, and the ability to multi-task in a fast-paced retail setting. This is an hourly position with flexible scheduling.

Qualifications

• High school diploma or equivalent required.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and think creatively under pressure.

Responsibilities

• Wows customers with personal contact and ensures fast, friendly checkout.
• Oversees daily store activities and maintains high customer service standards.
• Assists with receiving, unpacking, and stocking to the floor quickly.
• Acts as Manager on Duty when needed, handling operations and staff issues.
• Opens or closes the store, secures cash, and maintains shop readiness.
• Supports onboarding and training of associates to improve performance.
• Drives store sales and manages costs through merchandising and service.
• Collaborates with store leadership on merchandising and recovery.
• Maintains store cleanliness and stockroom organization.

Skills

Verbal communication

Written communication

Multi-tasking

Creative thinking

Under pressure

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is seeking a capable store crew/shift leader to deliver exceptional customer experiences. You will supervise daily operations, train associates, and optimize merchandising to drive sales while maintaining a welcoming, high-energy environment.

The role requires 18+ with at least 1 year of management experience, strong communication, and the ability to multi-task in a fast-paced retail setting. This is an hourly position with flexible scheduling.