Store Operations & Customer Experience Lead

Five Below; United States; On-site; USD 13,000 - 19,000; Full time

Job summary

Five Below is seeking a store supervisor to lead crew members, train staff on the BEST customer service experience, and oversee daily store operations. You will ensure efficient stocking, opening/closing processes, and strong sales performance while maintaining excellent guest interactions.

Your role requires at least 1 year of management experience, outstanding communication skills, and the ability to multi-task in a fast-paced retail environment.

Qualifications

• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and stay composed under pressure.

Responsibilities

• WOW customers with personal contact and fast, friendly checkout.
• Train crew on customer service standards and best practices.
• Oversee daily store activities and staff performance for strong service.

Skills

Leadership

Customer service

Communication

Multi-tasking

Creative thinking

Staying calm under pressure

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is seeking a store supervisor to lead crew members, train staff on the BEST customer service experience, and oversee daily store operations. You will ensure efficient stocking, opening/closing processes, and strong sales performance while maintaining excellent guest interactions.

Your role requires at least 1 year of management experience, outstanding communication skills, and the ability to multi-task in a fast-paced retail environment.