Store Operations Lead: Customer Experience Champion

Five Below; Farragut (TN); On-site; USD 14,000 - 19,000; Part time

Job summary

Five Below is seeking a customer-focused leader to oversee daily store operations and train crew in delivering the B.E.S.T. customer service experience.

The role involves managing associates, merchandising, and ensuring smooth opening/closing procedures in a high-pace retail setting. Ideal candidates will have a minimum of 1 year of management experience, strong communication skills, and the ability to multi-task and stay composed under pressure.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wow the customer through personal contact with customers.
• Trains the crew on the BEST customer service experience; ensuring that each guest has a fast, friendly check-out experience.
• Oversee the daily activities of store associates, ensuring they perform duties effectively and provide excellent customer service.
• Assist with receiving, unpacking, and organizing new stock for quick stocking on the sales floor.
• Act as Manager on Duty, taking full responsibility for store operations, staff management, and customer service.
• Open or close the store, securing cash, locking doors, and setting alarms.
• Support onboarding and ongoing training of associates to improve performance.
• Drive store sales and control expenses by optimizing merchandising and staff performance.
• Partner with the store leadership team on merchandising procedures and World Recovery.
• Perform store maintenance including cleaning and stock room upkeep.

Skills

Verbal communication

Written communication

Multi-tasking

Creative thinking

Leadership

Under pressure

Education

High school diploma or equivalent

Job description

Five Below is seeking a customer-focused leader to oversee daily store operations and train crew in delivering the B.E.S.T. customer service experience.

The role involves managing associates, merchandising, and ensuring smooth opening/closing procedures in a high-pace retail setting. Ideal candidates will have a minimum of 1 year of management experience, strong communication skills, and the ability to multi-task and stay composed under pressure.