Store Operations Lead — Customer Experience

CVS Health; Puerto Rico; On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement plan

Job summary

CVS Health is seeking an Operations Supervisor to support the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service.

When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Qualifications

• Deductive reasoning ability, analytical skills and computer skills.
• Advanced communication skills, supervision, and influencing skills.
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.

Responsibilities

• Lead store operations in manager's absence and ensure opening/closing procedures.
• Provide excellent customer service and resolve customer issues per policy.
• Price merchandise, stock shelves, and support displays and inventory.

Skills

Analytical skills

Advanced communication

Supervision

Flexibility (full-time)

Overtime readiness

Education

High School diploma or equivalent

Job description

CVS Health is seeking an Operations Supervisor to support the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service.

When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.