Store Operations Lead: Customer Experience & Performance

CVS Health; Franklin Square (NY); On-site; USD 26,000 - 39,000; Full time

Job summary

CVS Health is seeking an Operations Supervisor to support the CVS Store Management team in planning and driving store execution and performance. You will lead the store when no manager is onsite, ensuring opening/closing procedures are completed and customer service remains top-notch.

This role emphasizes supervising staff, coaching colleagues, and maintaining merchandise presentation while upholding CVS Health policies and confidentiality for customers.

Qualifications

• Must demonstrate deductive reasoning and analytical thinking.
• Strong communication, supervisory and influencing skills.
• Ability to work a full-time flexible schedule including early mornings, overnights and weekends.

Responsibilities

• Lead store operations in absence of manager to ensure smooth execution.
• Supervise store crew and assign tasks, follow up on activities.
• Provide customer service coaching and resolve issues per policy.
• Price and stock merchandise, support displays and weekly promotions.
• Maintain customer confidentiality and create positive shopping experiences.

Skills

Deductive reasoning

Analytical skills

Computer skills

Advanced communication

Supervision

Influencing skills

Education

High School diploma or equivalent

Job description

CVS Health is seeking an Operations Supervisor to support the CVS Store Management team in planning and driving store execution and performance. You will lead the store when no manager is onsite, ensuring opening/closing procedures are completed and customer service remains top-notch.

This role emphasizes supervising staff, coaching colleagues, and maintaining merchandise presentation while upholding CVS Health policies and confidentiality for customers.