Store Operations Lead - Customer Experience

Five Below; Mooresville (NC); On-site; USD 13,000 - 19,000; Full time

Job summary

Five Below is hiring at Mooresville, NC for an on-site leadership role. You will oversee daily store operations, train associates, and drive sales while maintaining customer-first service. This hourly position emphasizes flexibility and strong communication to ensure smooth checkouts and stock flow.

Candidates must have at least 1 year of management experience, be 18+, and ready to lead a fast-paced team. Learn the Five Below Way and contribute to a WOW customer experience daily.

Qualifications

• High School Diploma or equivalent required; college experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and think creatively under pressure.
• Must be at least 18 years old and able to work a flexible schedule.

Responsibilities

• Ensure crew members wow customers with friendly, efficient service.
• Train crew on BEST customer service experience and standards.
• Oversee daily store activities and staff performance.
• Assist with receiving, unpacking, and stocking of merchandise.
• Act as Manager on Duty when needed and handle store operations.

Skills

Leadership

Verbal and written communication

Multi-tasking

Creative thinking

Composure under pressure

Flexible scheduling

18 years or older

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is hiring at Mooresville, NC for an on-site leadership role. You will oversee daily store operations, train associates, and drive sales while maintaining customer-first service. This hourly position emphasizes flexibility and strong communication to ensure smooth checkouts and stock flow.

Candidates must have at least 1 year of management experience, be 18+, and ready to lead a fast-paced team. Learn the Five Below Way and contribute to a WOW customer experience daily.