Store Operations Lead – Customer Experience

Five Below; Missouri; On-site; USD 18,000 - 25,000; Full time

Job summary

Five Below is seeking a Store Manager on Duty in Missouri to lead daily store operations, supervise associates, and ensure exceptional customer service. The role entails opening/closing procedures, cash handling, and quick stock placement while driving sales and maintaining store standards.

The ideal candidate has at least 1 year of management experience, strong communication skills, and the ability to multitask in a fast-paced environment.

Qualifications

• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wows customers through personal contact.
• Trains crew on the BEST customer service experience; ensures fast, friendly checkout.
• Oversees daily activities of store associates and ensures excellent customer service.
• Assists with receiving, unpacking, and organizing new stock for quick floor placement.
• Acts as Manager on Duty, handling store operations and staff management.
• Executes opening/closing procedures, cash handling, alarms, and daily readiness.
• Supports onboarding and ongoing training of associates to improve performance.
• Drives store sales and controls expenses through merchandising and staff performance.
• Collaborates with store leadership on merchandising and World Recovery procedures.
• Performs store maintenance tasks and stockroom upkeep.

Skills

Management experience

Verbal & written communication

Multi-tasking

Creative thinking

Composure under pressure

Customer service excellence

Education

High School Diploma or equivalent

Job description

Five Below is seeking a Store Manager on Duty in Missouri to lead daily store operations, supervise associates, and ensure exceptional customer service. The role entails opening/closing procedures, cash handling, and quick stock placement while driving sales and maintaining store standards.

The ideal candidate has at least 1 year of management experience, strong communication skills, and the ability to multitask in a fast-paced environment.