Store Operations & Customer Experience Lead

Five Below; Wentzville (MO); On-site; USD 20,664 - 24,796; Full time

Job summary

Five Below in Missouri is seeking a store leadership-minded individual to oversee daily operations and mentor crew members. You will train staff on the B.E.S.T. customer service approach and ensure fast, friendly checkouts, while maintaining stock and store standards.

The role emphasizes hands-on supervision, cash handling, and responsive problem solving to keep guests satisfied and operations running smoothly in a busy retail environment.

Qualifications

• Requires high school diploma or equivalent.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.
• Creative thinking for problem solving.
• Maintains composure under pressure.

Responsibilities

• Operate cash register frequently and accurately.
• Oversee daily store activities and supervise crew performance.
• Assist with receiving, unpacking, and stocking merchandise.
• Act as Manager on Duty and handle store operations.
• Open/close procedures including cash handling and safety checks.
• Support onboarding and training of associates on policies and procedures.
• Drive sales by optimizing merchandising and customer service.
• Collaborate with leadership on merchandising and store recovery.
• Perform store maintenance and ensure cleanliness and safety.

Skills

High School Diploma/GED

Management experience

Communication skills

Multi-tasking

Creative thinking

Composure under pressure

Education

High School Diploma or GED

College experience preferred

Job description

Five Below in Missouri is seeking a store leadership-minded individual to oversee daily operations and mentor crew members. You will train staff on the B.E.S.T. customer service approach and ensure fast, friendly checkouts, while maintaining stock and store standards.

The role emphasizes hands-on supervision, cash handling, and responsive problem solving to keep guests satisfied and operations running smoothly in a busy retail environment.