Store Operations Lead - Customer Experience

Five Below; Media (Delaware County); Hybrid; USD 15,000 - 18,000; Part time

Job summary

Five Below is seeking a team-oriented manager-in-training for our Media, PA location. You will lead crew during shifts, train staff on the BEST customer service approach, and ensure smooth daily operations from opening to closing.

You will supervise stock handling, merchandising, and store safety while delivering a fast, friendly checkout experience. The role requires at least 1 year of management experience, strong communication skills, and the ability to multitask in a busy retail setting.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drivers store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
• This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.

Skills

Customer service

Communication

Multi-tasking

Creative thinking

Staying calm under pressure

Education

High School diploma or equivalent

College experience preferred

Job description

Five Below is seeking a team-oriented manager-in-training for our Media, PA location. You will lead crew during shifts, train staff on the BEST customer service approach, and ensure smooth daily operations from opening to closing.

You will supervise stock handling, merchandising, and store safety while delivering a fast, friendly checkout experience. The role requires at least 1 year of management experience, strong communication skills, and the ability to multitask in a busy retail setting.