Store Operations & Customer Experience Lead

Five Below; Glassboro (NJ); Hybrid; USD 19,000 - 26,000; Full time

Job summary

Five Below is a leading growth retailer where the crew is the heart of the experience. This role oversees daily store operations, delivers WOW customer service, and guides associates in merchandising and procedures to boost sales.

You will train teammates, manage opening/closing, handle cash and alarms, and ensure a smooth, friendly checkout. A minimum of 1 year in management helps you lead with confidence.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are WOWING the Customer through personal contact with customers.
• Trains the crew on the BEST customer service experience, ensuring fast, friendly checkout.
• Oversee daily activities of store associates, ensuring they perform well and deliver great service.
• Assists with receiving, unpacking, and organizing new stock for quick shelf placement.
• Acts as Manager on Duty, taking responsibility for store operations, staff, and customer service.
• Manages opening/closing, cash handling, alarms, and daily operations.
• Supports onboarding and training of associates on policies, product knowledge, and procedures.
• Drives store sales and controls expenses by optimizing merchandising and staff performance.
• Partners with store leadership on merchandising procedures and recovery.
• Performs store maintenance including cleaning and stock room upkeep.

Skills

Excellent verbal and written comms

Multi-tasking

Creative thinking

Maintaining composure under pressure

Education

High school diploma

College experience preferred

Job description

Five Below is a leading growth retailer where the crew is the heart of the experience. This role oversees daily store operations, delivers WOW customer service, and guides associates in merchandising and procedures to boost sales.

You will train teammates, manage opening/closing, handle cash and alarms, and ensure a smooth, friendly checkout. A minimum of 1 year in management helps you lead with confidence.