Store Operations Lead & Customer Experience

FedEx Office; Laguna Niguel (CA); On-site; USD 29,000 - 37,000; Full time

Job summary

FedEx Office in Laguna Niguel, CA is seeking a Store Assistant Manager dedicated to delivering a consistent, high-quality customer experience. You will help supervise team members and store operations, including production, retail, self-service, and shipping, while ensuring quality controls and timely service.

You will support the Store Manager with hiring, training, payroll, and daily close-out of POS, aiming to maximize efficiency, customer satisfaction, and profitability.

Qualifications

• High School diploma or equivalent education.
• 1+ year of related experience, prior supervisory experience preferred.
• Ability to provide friendly, expert customer service and support to team members.

Responsibilities

• Provide friendly, expert service to customers and ensure satisfaction.
• Supervise and oversee store operations, including production, retail, shipping and quality checks.
• Assist Store Manager with hiring, training and performance coaching of staff.
• Manage payroll processes and daily POS close-out activities.
• Maintain store standards and drive objectives to meet goals.

Skills

Customer service

Supervisory experience

Team leadership

Communication

Education

High School diploma or equivalent

Job description

FedEx Office in Laguna Niguel, CA is seeking a Store Assistant Manager dedicated to delivering a consistent, high-quality customer experience. You will help supervise team members and store operations, including production, retail, self-service, and shipping, while ensuring quality controls and timely service.

You will support the Store Manager with hiring, training, payroll, and daily close-out of POS, aiming to maximize efficiency, customer satisfaction, and profitability.