Assistant Store Manager: Customer Experience & Operations

FedEx Group; San Francisco (CA); On-site; USD 69,293,280 - 85,686,720; Full time

Job summary

FedEx Office in California is seeking a Store Assistant Manager to lead a store unit, supervise team members, and ensure a consistent, positive customer experience across production, retail, pick-up, and shipping. You will assist the Store Manager, help with payroll, scheduling, training, and adherence to company policies, while maintaining a clean, professional environment and driving performance metrics.

Ideal candidates have supervisory experience and strong communication skills, with a focus

Qualifications

• High School diploma or equivalent education.
• 1+ year of related experience, prior supervisory experience preferred.
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring.
• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers.
• Evaluates the efficiency and productivity of team members in creating positive customer experiences
• If necessary, resolves customer disputes and complaints to ensure timely resolution and customer satisfaction
• Oversees shipping related services and activities
• Assists Store Manager in review and transmission of payroll and daily close out of POS

Skills

Customer service

Supervisory experience

Team training

Communication skills

Education

High School diploma or equivalent

Tools

POS system

Payroll software

Job description

FedEx Office in California is seeking a Store Assistant Manager to lead a store unit, supervise team members, and ensure a consistent, positive customer experience across production, retail, pick-up, and shipping. You will assist the Store Manager, help with payroll, scheduling, training, and adherence to company policies, while maintaining a clean, professional environment and driving performance metrics.

Ideal candidates have supervisory experience and strong communication skills, with a focus