Store Lead — Customer Experience & Team Operations

FedEx Office; San Diego (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Pay Transparency

Equal Opportunity Employer

Reasonable accommodations available

Job summary

FedEx Office in California is hiring a Store Assistant Manager to lead a store business unit, focusing on delivering a consistent and positive customer experience. You will supervise team members and oversee production, retail, shipping, and quality control processes.

The role also involves assisting the Store Manager, managing daily operations, payroll, scheduling, and driving store performance while ensuring compliance with company policies and standards.

Qualifications

• High School diploma or equivalent education.
• 1+ year of related experience, prior supervisory experience preferred.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers.
• Evaluates the efficiency and productivity of team members in creating positive customer experiences.
• Resolves customer disputes and complaints to ensure timely resolution and customer satisfaction.
• Creates a customer focused environment in all areas of the store and monitors the store ensuring a clean and professional environment.
• Establishes and manages a process for customer flow in the store to improve service experience.
• Provides training and development of team members on assigned shifts.
• Interviews job applicants and assists Store Manager with hiring of team members.
• Coaches and provides feedback to team members on their performance and adherence to policies.
• Maintains communication with Store Lead Consultant and production team to meet deadlines and quality checks.
• Oversees shipping related services and activities.
• Communicates daily/weekly/monthly goals and performance metrics to the team.
• Assists Store Manager with payroll and daily close out of POS.
• Performs scheduling, payroll management, training compliance, and inventory controls.

Skills

Customer service leadership

Supervisory experience

Team leadership

Education

High School diploma or equivalent

Job description

FedEx Office in California is hiring a Store Assistant Manager to lead a store business unit, focusing on delivering a consistent and positive customer experience. You will supervise team members and oversee production, retail, shipping, and quality control processes.

The role also involves assisting the Store Manager, managing daily operations, payroll, scheduling, and driving store performance while ensuring compliance with company policies and standards.