Store Lead: Customer Experience & Ops Coach

FedEx Group; Monterey Park (CA); On-site; USD 29,000 - 37,000; Full time

Job summary

FedEx Office in Monterey Park, CA seeks a Store Assistant Manager to lead a store business unit and deliver a consistent customer experience. You will supervise team members, oversee production, retail, shipping, and quality control, and act in the Store Manager's absence.

This role requires at least a high school diploma and 1+ year of related supervisory experience. You will collaborate with management, train staff, handle payroll tasks, scheduling, and daily store close-out to ensure smooth

Qualifications

• High School diploma or equivalent education.
• 1+ year of related experience, prior supervisory experience preferred.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers.
• Evaluates the efficiency and productivity of team members in creating positive customer experiences.
• If necessary, resolves customer disputes and complaints to ensure timely resolution and customer satisfaction.
• Creates a customer focused environment in all areas of the store (production, retail, self service, and shipping) and monitors the store ensuring a clean and professional environment.

Skills

Customer service

Team supervision

Education

High School diploma or equivalent

Job description

FedEx Office in Monterey Park, CA seeks a Store Assistant Manager to lead a store business unit and deliver a consistent customer experience. You will supervise team members, oversee production, retail, shipping, and quality control, and act in the Store Manager's absence.

This role requires at least a high school diploma and 1+ year of related supervisory experience. You will collaborate with management, train staff, handle payroll tasks, scheduling, and daily store close-out to ensure smooth