Store Operations Lead — Customer Experience

Five Below; Jacksonville (FL); On-site; USD 17,000 - 23,000; Full time

Job summary

Five Below in Jacksonville, FL is seeking a Store Leader to ensure WOW customer service and oversee daily store operations. You will train crew, manage opening and closing, and partner with the store leadership to drive sales while controlling expenses.

The role requires a high school diploma, strong communication, multitasking ability, and composure under pressure. Flexible schedule, weekends, and regional travel as needed.

Qualifications

• High School diploma required or equivalent.
• College experience preferred and encouraged.
• Excellent verbal and written communication skills.
• Ability to multi-task while maintaining composure.
• Demonstrated leadership and store-ops experience.

Responsibilities

• Wowing customers with friendly, fast service and training crew on BEST standards.
• Oversee daily store activities and ensure high-quality customer service.
• Assist with receiving, stocking, and organizing merchandise on the floor.
• Act as Manager on Duty, handling store operations and staff issues.
• Open or close the store, secure cash, set alarms, and ensure readiness.

Skills

Communication skills

Multitasking

Creative thinking

Leadership

Stress management

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below in Jacksonville, FL is seeking a Store Leader to ensure WOW customer service and oversee daily store operations. You will train crew, manage opening and closing, and partner with the store leadership to drive sales while controlling expenses.

The role requires a high school diploma, strong communication, multitasking ability, and composure under pressure. Flexible schedule, weekends, and regional travel as needed.