Store Operations Lead - Customer Experience

FedEx Office; Hauppauge (NY); On-site; USD 32,000 - 39,000; Full time

Job summary

FedEx Office in Hauppauge, NY, seeks a Store Assistant Manager to lead a store business unit with a focus on consistent, positive customer experiences. You will supervise team members, oversee production and retail processes, and ensure quality control across shipping and delivery operations.

You may act in the Store Manager's absence and support payroll and POS close-out duties. The role emphasizes staff coaching, performance feedback, and maintaining a clean, professional environment while

Qualifications

• High School diploma or equivalent required.
• 1+ year of related supervisory experience preferred.
• Strong customer service and communication skills.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite service is delivered to all customers.
• Evaluates the efficiency and productivity of team members to improve customer experiences.
• Resolves customer disputes to ensure timely resolution and satisfaction.
• Maintains a customer-focused environment across store production, retail, self-service, and shipping.
• Assists with hiring, coaching, and performance feedback for team members.

Skills

Customer service

Supervisory experience

Team leadership

Education

High School diploma or equivalent

Job description

FedEx Office in Hauppauge, NY, seeks a Store Assistant Manager to lead a store business unit with a focus on consistent, positive customer experiences. You will supervise team members, oversee production and retail processes, and ensure quality control across shipping and delivery operations.

You may act in the Store Manager's absence and support payroll and POS close-out duties. The role emphasizes staff coaching, performance feedback, and maintaining a clean, professional environment while