Store Assistant Manager - Customer Experience Leader

FedEx Office and Print Services; Hauppauge (NY); On-site; USD 32,000 - 39,000; Full time

Job summary

FedEx Office in Hauppauge, NY seeks a Store Assistant Manager to lead a store business unit, delivering a consistent customer experience across production, retail, self-service, and shipping while supervising team members and daily operations.

The role supports the Store Manager, trains staff, monitors performance, and ensures quality control. A high school diploma and 1+ year of related supervisory experience are required.

Qualifications

• High School diploma or equivalent education.
• 1+ year of related experience, prior supervisory experience preferred.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers.
• Evaluates the efficiency and productivity of team members in creating positive customer experiences.
• Resolves customer disputes and complaints to ensure timely resolution and customer satisfaction.
• Creates a customer focused environment in all areas of the store and monitors the store ensuring a clean and professional environment.
• Establishes and manages a process for customer flow in the store to improve service experience.

Skills

Supervisory experience

Customer service

Education

High School diploma or equivalent

Job description

FedEx Office in Hauppauge, NY seeks a Store Assistant Manager to lead a store business unit, delivering a consistent customer experience across production, retail, self-service, and shipping while supervising team members and daily operations.

The role supports the Store Manager, trains staff, monitors performance, and ensures quality control. A high school diploma and 1+ year of related supervisory experience are required.