Store Experience Leader & Team Coach

FedEx Group; Hauppauge (NY); On-site; USD 65,673,000 - 80,375,000; Full time

Job summary

FedEx Office in Hauppauge, NY is seeking a Store Assistant Manager to lead a store unit, ensure a consistent customer experience, and supervise team members across production, retail, and shipping processes. You will assist in payroll, scheduling, and daily close-out of POS while maintaining quality and efficiency.

The role requires at least a high school diploma and 1+ year of related experience, with supervisory experience preferred.

Qualifications

• High School diploma or equivalent.
• 1+ year of related experience, prior supervisory experience preferred.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite service is delivered to all customers.
• Evaluates the efficiency and productivity of team members in creating positive customer experiences.
• Resolves customer disputes and complaints to ensure timely resolution and satisfaction.
• Monitors and maintains a clean, professional store environment across production, retail, and shipping areas.
• Manages store operations, scheduling, payroll processing, and inventory controls as needed.

Skills

Supervisory experience

Customer service

Education

High School diploma or equivalent

Job description

FedEx Office in Hauppauge, NY is seeking a Store Assistant Manager to lead a store unit, ensure a consistent customer experience, and supervise team members across production, retail, and shipping processes. You will assist in payroll, scheduling, and daily close-out of POS while maintaining quality and efficiency.

The role requires at least a high school diploma and 1+ year of related experience, with supervisory experience preferred.