Store Operations Lead — Customer Experience & Team Oversight

FedEx Group; Town of Vestal (NY); Hybrid; USD 26,000 - 32,000; Full time

Job summary

FedEx Office in New York seeks a detail-oriented Store Assistant Manager to lead daily store operations and safeguard a positive customer experience. You will supervise team members, oversee production, shipping, and retail activities, and assist in payroll and POS close-out under the Store Manager's guidance.

The role requires a High School diploma and at least 1 year of supervisory experience, with a focus on delivering accurate service and maintaining store standards.

Qualifications

• High School diploma or equivalent
• 1+ year of related experience, prior supervisory experience preferred
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring

Responsibilities

• Lead and supervise store team to ensure smooth daily operations
• Maintain a customer-focused environment and address customer concerns promptly
• Oversee shipping, production, retail, and pick-up/delivery processes to meet service standards
• Contribute to payroll processing and daily close-out of POS under Store Manager guidance
• Assist in scheduling, training compliance, and inventory controls as needed

Skills

Customer service

Supervisory experience

Payroll processing

Retail operations

Inventory controls

Education

High School diploma or equivalent

Tools

POS system

Job description

FedEx Office in New York seeks a detail-oriented Store Assistant Manager to lead daily store operations and safeguard a positive customer experience. You will supervise team members, oversee production, shipping, and retail activities, and assist in payroll and POS close-out under the Store Manager's guidance.

The role requires a High School diploma and at least 1 year of supervisory experience, with a focus on delivering accurate service and maintaining store standards.