Store Lead: Customer Experience & Operations

FedEx Office and Print Services; Town of Islip (NY); On-site; USD 32,000 - 39,000; Full time

Job summary

FedEx Office in New York is seeking a Store Assistant Manager to lead the store team and ensure a consistent, positive customer experience across production, retail, self-service, and shipping areas.

The role involves assisting in supervision, payroll tasks, scheduling, training, and maintaining quality and store standards, with emphasis on timely issue resolution and operational efficiency.

Qualifications

• Must have a high school diploma or equivalent.
• 1+ year of related experience, supervisory experience preferred.
• Strong customer service and leadership abilities.

Responsibilities

• Lead store operations to ensure a positive customer experience.
• Oversee production, retail, shipping, and quality control activities.
• Assist in payroll, scheduling, and daily close-out of POS systems.
• Provide training and feedback to team members on shift.

Skills

Customer service

Supervisory experience

Education

High School diploma or equivalent

Job description

FedEx Office in New York is seeking a Store Assistant Manager to lead the store team and ensure a consistent, positive customer experience across production, retail, self-service, and shipping areas.

The role involves assisting in supervision, payroll tasks, scheduling, training, and maintaining quality and store standards, with emphasis on timely issue resolution and operational efficiency.