Store Operations Lead — Customer Experience

Five Below Inc; Hammond (LA); On-site; USD 15,000 - 18,000; Full time

Job summary

Five Below is seeking an Interim Support Lead in Hammond, LA to guide front-end operations, cash handling, merchandising, and safety while driving sales. You will mentor crew, ensure excellent customer service, and step in as Manager on Duty during shifts.

The role emphasizes leadership experience, strong communication, and the ability to manage multiple tasks in a fast-paced retail environment, including occasional flexible shifts.

Qualifications

• High School Diploma or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Manage front-end operations and cashier processes to ensure quick, friendly service.
• Train crew on customer service standards and ensure efficient checkout experiences.
• Oversee daily store activities and motivate staff to deliver excellent service.
• Assist with receiving and stocking new merchandise and maintaining store organization.
• Act as Manager on Duty when required and handle store operations during shifts.

Skills

Management experience

Communication skills

Multi-tasking

Creativity

Under pressure

Education

High School Diploma

College experience preferred

Job description

Five Below is seeking an Interim Support Lead in Hammond, LA to guide front-end operations, cash handling, merchandising, and safety while driving sales. You will mentor crew, ensure excellent customer service, and step in as Manager on Duty during shifts.

The role emphasizes leadership experience, strong communication, and the ability to manage multiple tasks in a fast-paced retail environment, including occasional flexible shifts.