Interim Store Leader: Customer Experience & Operations

Five Below; New Orleans (LA); On-site; USD 42,000 - 57,000; Full time

Job summary

Five Below in New Orleans is seeking an Interim Support Lead to join the store leadership team. Reporting to the Store Manager, you will supervise front-end operations, cash handling, merchandising, safety, and drive sales while covering Manager On Duty during shifts.

This temporary role develops leadership experience, trains associates, and supports the business during peak seasons or a manager's leave. The position emphasizes customer service, team coordination, and operational excellence in a

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and stay composed under pressure.

Responsibilities

• Wow customers with personal contact and service.
• Train crew on the BEST customer service experience.
• Oversee daily activities of store associates and ensure service quality.
• Assist with receiving, unpacking, and stocking.
• Act as Manager on Duty when needed for store operations.
• Open/close store procedures including cash handling and security.
• Support onboarding and ongoing associate training.
• Drive store sales and control expenses through merchandising and staffing.
• Partner with leadership on merchandising and recovery.
• Maintain store cleanliness and stockroom organization.

Skills

Leadership

Customer service

Communication

Multi-tasking

Creative thinking

Composure under pressure

Education

High School Diploma or equivalent

College experience preferred

Tools

POS system

Walkie-talkie / handheld devices

Job description

Five Below in New Orleans is seeking an Interim Support Lead to join the store leadership team. Reporting to the Store Manager, you will supervise front-end operations, cash handling, merchandising, safety, and drive sales while covering Manager On Duty during shifts.

This temporary role develops leadership experience, trains associates, and supports the business during peak seasons or a manager's leave. The position emphasizes customer service, team coordination, and operational excellence in a