Store Operations Lead - Customer Experience

Five Below; Easley (SC); On-site; USD 15,000 - 21,000; Full time

Job summary

Five Below in Easley, SC is hiring a Support Lead to guide daily store operations and customer service. You will oversee crew activities, train on BEST practices, manage opening/closing, and contribute to merchandising strategies to boost sales. The role demands leadership, multitasking, and a proactive approach to guest interactions.

The position emphasizes hands-on customer service, supervision of associates, and ensuring a smooth, welcoming checkout flow in a fast-paced retail environment.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the BEST customer service experience; ensuring that each guest has a fast, friendly checkout experience.
• Oversees the daily activities of all store associates, ensuring they perform duties effectively and provide excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing urgent issues.
• Manages opening or closing the store, including securing cash, locking doors, setting alarms, and ensuring smooth daily operation.
• Supports onboarding and ongoing training of associates on store policies and procedures.
• Drives store sales and controls expenses by optimizing merchandising, staff performance, and customer service.
• Partners with the store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance such as cleaning, stocking, and organizing.

Skills

Verbal communication

Written communication

Multi-tasking

Creative thinking

Composure under pressure

Education

High School graduate or equivalent

College experience preferred

Job description

Five Below in Easley, SC is hiring a Support Lead to guide daily store operations and customer service. You will oversee crew activities, train on BEST practices, manage opening/closing, and contribute to merchandising strategies to boost sales. The role demands leadership, multitasking, and a proactive approach to guest interactions.

The position emphasizes hands-on customer service, supervision of associates, and ensuring a smooth, welcoming checkout flow in a fast-paced retail environment.