Store Operations Lead - Customer Experience

Five Below, Inc.; Clifton, Northern (NJ, KY); Hybrid; USD 19,000 - 26,000; Full time

Job summary

Five Below in Clifton, NJ is hiring for an hourly Crew Leader who can elevate the in-store experience. You will supervise associates, train them on the BEST customer service protocol, and ensure fast, friendly checkouts.

You will also assist with receiving, stocking, and organizing merchandise, act as Manager on Duty when needed, and oversee opening/closing procedures. A flexible schedule helps you support store performance and guest satisfaction.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Oversee the daily activities of all store associates, ensuring they perform effectively and provide excellent customer service.
• Assist with receiving, unpacking, and organizing new stock for quick placement on the sales floor.
• Act as Manager on Duty when needed, taking full responsibility for store operations, staff management, and addressing urgent issues.
• Manage opening or closing the store, including securing cash, locking doors, setting alarms, and daily readiness.

Skills

Customer service

Multi-tasking

Communication

Team leadership

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below in Clifton, NJ is hiring for an hourly Crew Leader who can elevate the in-store experience. You will supervise associates, train them on the BEST customer service protocol, and ensure fast, friendly checkouts.

You will also assist with receiving, stocking, and organizing merchandise, act as Manager on Duty when needed, and oversee opening/closing procedures. A flexible schedule helps you support store performance and guest satisfaction.