Store Operations Lead — Bilingual Assistant Manager

O'Reilly Automotive; Mint Hill (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive wages

401k with Employer Contributions

Medical, Dental, Vision Insurance

Tuition Educational Assistance

Career Growth Opportunities

Job summary

O'Reilly Auto Parts in Mint Hill, NC is seeking an Assistant Store Manager to support the Store Manager in sales, service, appearance, and operations. You will lead the team in serving customers and managing shifts during absences, while promoting a customer-first culture.

Bilingual candidates are encouraged to apply, with opportunities to advance and participate in earning programs and certifications as listed in the qualifications.

Qualifications

• Experience in customer service leadership within retail.
• Proven ability to supervise store operations and staff.
• Preferred bilingual applicants with additional certifications.

Responsibilities

• Lead store team to provide excellent customer service for retail and professional customers.
• Supervise customer service levels and implement programs at the showroom.
• Assist in staffing and peak-hour coverage at the sales counter.
• Coach and mentor team members and support goal achievement.
• Participate in hiring processes and interviews with management.
• Ensure all orders and transfers are processed timely and accurately.

Skills

Customer service

Leadership

Team management

Retail operations

Bilingual

Education

Sales Specialist Training

Assistant Manager Certification

RSS Certification

Certified Parts Professional Certification

ASE Certification

Job description

O'Reilly Auto Parts in Mint Hill, NC is seeking an Assistant Store Manager to support the Store Manager in sales, service, appearance, and operations. You will lead the team in serving customers and managing shifts during absences, while promoting a customer-first culture.

Bilingual candidates are encouraged to apply, with opportunities to advance and participate in earning programs and certifications as listed in the qualifications.