Store Operations Lead - Auto Glass & Customer Service

Safelite Group; Marietta (GA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive weekly pay and bonus

401(k) with company matching

Medical coverage options

Paid time off and holidays

Tuition reimbursement

Paid training

Job summary

Safelite Group in Marietta, GA seeks a supervisory leader to motivate associates, oversee work orders and routing of mobile jobs, and uphold world-class customer service. You will train staff, monitor productivity, and ensure compliance with OSHA and other regulations in a fast-paced service center environment.

The role requires 3–5 years of supervisory experience, a valid driver’s license, and comfort working outdoors in varying weather.

Qualifications

• High School Diploma or GED or 3–5 years of leadership/supervisory experience.
• Valid driver’s license.
• 1+ year of supervisory/leadership/key holder experience.
• 3–5 years experience in retail or service center environments; automotive experience preferred.
• Proficiency with Microsoft Office Suite, web applications, and general office equipment.
• Comfort working outside in various weather conditions.
• Present a professional appearance and wear PPE.
• Physical requirements: lifting up to 35 lbs, working at elevated heights, standing for extended periods.

Responsibilities

• Motivate and lead activities of associates, ensuring the highest possible productivity and world class customer service
• Provide appropriate associate cross-training for operational stability
• Provide world class customer service by responding quickly to customer complaints/warranty issues and process casualty losses/repair damages
• Manage work order assignments and routing of mobile jobs
• Ensure that procedures are followed, vehicles are loaded, and are in transit in a timely manner
• Train associates on installation techniques and procedures, vehicle and equipment maintenance, required documentation and internal technology platforms
• Monitor productivity, inventory and cleanliness to ensure that quality standards are met
• Ensure compliance with applicable laws and regulations issued by OSHA and other federal, state, and local regulatory agencies
• All other duties as assigned

Skills

Leadership

Customer service

Communication

Time management

Problem solving

Education

High School Diploma/GED/Equivalent

3-5 years leadership experience

Tools

Microsoft Office Suite

Job description

Safelite Group in Marietta, GA seeks a supervisory leader to motivate associates, oversee work orders and routing of mobile jobs, and uphold world-class customer service. You will train staff, monitor productivity, and ensure compliance with OSHA and other regulations in a fast-paced service center environment.

The role requires 3–5 years of supervisory experience, a valid driver’s license, and comfort working outdoors in varying weather.