Store Operations Lead

Five Below; Lowell (MA); On-site; USD 21,000 - 29,000; Full time

Job summary

Five Below is seeking a Support Lead to oversee daily store operations in Lowell, MA. You will train crew on best-in-class service, supervise associates, and ensure fast, friendly checkout experiences.

The role includes opening/closing duties, cash handling, and maintaining a safe, organized sales floor. The position requires at least 1 year of management experience, strong communication, and the ability to multi-task in a fast-paced environment.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wows customers through personal contact and trains crew on the BEST service experience.
• Oversees daily activities of store associates to ensure excellent service and performance.
• Assists with receiving, unpacking, and organizing new stock for quick shelf placement.
• Acts as Manager on Duty handling operations, staffing, and urgent issues.
• Manages opening/closing duties, cash, alarms, and readiness for daily operations.

Skills

Communication skills

Multi-tasking

Creative thinking

Decision making under pressure

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is seeking a Support Lead to oversee daily store operations in Lowell, MA. You will train crew on best-in-class service, supervise associates, and ensure fast, friendly checkout experiences.

The role includes opening/closing duties, cash handling, and maintaining a safe, organized sales floor. The position requires at least 1 year of management experience, strong communication, and the ability to multi-task in a fast-paced environment.