Store Operations & Guest Experience Lead

Five Below; Lowell (MA); On-site; USD 18,184 - 25,898; Full time

Job summary

Five Below is hiring a Store Manager in Lowell, MA to oversee daily store operations and lead associates to deliver a fast, friendly checkout and outstanding customer service.

You will manage opening/closing, cash handling, training, and driving sales by merchandising and controlling expenses, while partnering with the store leadership team on policies and procedures to maintain a WOW customer experience.

Qualifications

• High School Graduate or equivalent; college experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and think creatively.
• Maintain composure under pressure.

Responsibilities

• Wows customers through personal contact and fast, friendly checkout.
• Oversee daily activities of store associates; ensure duties are performed effectively.
• Assist with receiving, unpacking, and stocking to keep floor ready for sales.
• Act as Manager on Duty when needed; oversee store operations and staff.

Skills

Leadership

Customer service

Communication

Multi-tasking

Education

High School Diploma or equivalent

Job description

Five Below is hiring a Store Manager in Lowell, MA to oversee daily store operations and lead associates to deliver a fast, friendly checkout and outstanding customer service.

You will manage opening/closing, cash handling, training, and driving sales by merchandising and controlling expenses, while partnering with the store leadership team on policies and procedures to maintain a WOW customer experience.