Store Operations Lead - Customer Experience Champion

Five Below Inc; Tinley Park (IL); On-site; USD 18,000 - 26,000; Full time

Job summary

Five Below Inc. is seeking a store leader to ensure top-notch customer service and efficient checkout experiences. You’ll train crew, supervise daily activities, and help mange stock placement and store operations. This hourly role requires flexible scheduling and strong teamwork.

As Manager on Duty, you’ll oversee staff performance, address urgent issues, and maintain store security during opening/closing shifts. The position emphasizes guest satisfaction and operational excellence.

Qualifications

• High School graduate or equivalent required.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and think creatively.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members provide strong customer service.
• Trains crew on the customer service experience and checkout efficiency.
• Oversee daily activities of store associates and ensure duties are performed well.
• Assist with receiving, unpacking, and organizing stock for quick placement on the floor.
• Act as Manager on Duty and handle store operations, staffing and urgent issues.
• Open or close the store, secure cash, lock doors and set alarms.

Skills

Customer service

Management experience

Communication

Multi-tasking

Creativity

Team leadership

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below Inc. is seeking a store leader to ensure top-notch customer service and efficient checkout experiences. You’ll train crew, supervise daily activities, and help mange stock placement and store operations. This hourly role requires flexible scheduling and strong teamwork.

As Manager on Duty, you’ll oversee staff performance, address urgent issues, and maintain store security during opening/closing shifts. The position emphasizes guest satisfaction and operational excellence.