Store Lead — Guest Experience & Ops

Five Below; Greensboro (NC); On-site; USD 13,000 - 19,000; Part time

Job summary

Five Below in Greensboro, NC is hiring an on-site Manager on Duty to oversee daily store operations, train crew, and ensure a fast, friendly checkout experience.

The role emphasizes customer service excellence, supervision of associates, opening/closing procedures, and collaboration with the leadership team to drive sales while controlling expenses. Starting pay is $11.50 per hour with opportunities for growth.

Qualifications

• High school diploma or equivalent required.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and think creatively.
• Remain composed under pressure.

Responsibilities

• Wows customers through personal contact and trains crew on customer service.
• Oversees daily activities of store associates and ensures service quality.
• Assists with receiving, unpacking, and stocking to floor.
• Acts as Manager on Duty; handles store operations, staff, and urgent issues.
• Orchestrates opening/closing procedures, cash handling, and security.

Skills

Management experience

Communication

Multi-tasking

Creative thinking

Leadership

Staying calm under pressure

Education

High school diploma

College experience

Job description

Five Below in Greensboro, NC is hiring an on-site Manager on Duty to oversee daily store operations, train crew, and ensure a fast, friendly checkout experience.

The role emphasizes customer service excellence, supervision of associates, opening/closing procedures, and collaboration with the leadership team to drive sales while controlling expenses. Starting pay is $11.50 per hour with opportunities for growth.