Store Operations & Guest Experience Lead

Five Below; Jersey City (NJ); On-site; USD 19,000 - 27,000; Full time

Job summary

Five Below in Jersey City is seeking an experienced Store Manager on Duty to lead daily store operations, coach crew, and ensure a WOW customer experience. You will open/close the store, manage cash, train associates, and collaborate with the leadership team to maximize sales and efficiency.

The role requires at least 1 year of management experience, a high school diploma or equivalent, and the ability to work flexible hours, including weekends and evenings.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and work a flexible schedule.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Skills

Customer service leadership

Communication skills

Multi-tasking

Team coaching

Problem solving under pressure

Education

High School Diploma or equivalent

Job description

Five Below in Jersey City is seeking an experienced Store Manager on Duty to lead daily store operations, coach crew, and ensure a WOW customer experience. You will open/close the store, manage cash, train associates, and collaborate with the leadership team to maximize sales and efficiency.

The role requires at least 1 year of management experience, a high school diploma or equivalent, and the ability to work flexible hours, including weekends and evenings.