Store Operations & Customer Experience Lead

Five Below; Jacksonville (TX); On-site; USD 19,000 - 23,000; Full time

Job summary

Five Below in Jacksonville, Texas is seeking a dedicated store crew lead to manage daily operations, train associates, and uphold WOW customer service. You will act as Manager on Duty, open/close the store, handle cash, and ensure merchandising and safety standards.

Candidates should have a High School Diploma, 1 year of management experience, strong verbal and written communication, and the ability to multitask in a fast-paced retail environment.

Qualifications

• High School diploma or equivalent required.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and manage priorities.
• Creative thinking and problem solving under pressure.

Responsibilities

• Ensures crew wow the customer with fast, friendly service.
• Oversee daily store activities and staff performance.
• Assist with stock receiving and merchandising.
• Act as Manager on Duty and handle store operations.
• Open/close the store, secure cash and alarms.
• Support onboarding and training of associates.
• Drive sales while controlling expenses and improving service.
• Coordinate with leadership on merchandising and operations.
• Perform routine store maintenance and safety checks.

Skills

Management experience

Verbal communication

Written communication

Multi-tasking

Creative thinking

Maintaining composure

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below in Jacksonville, Texas is seeking a dedicated store crew lead to manage daily operations, train associates, and uphold WOW customer service. You will act as Manager on Duty, open/close the store, handle cash, and ensure merchandising and safety standards.

Candidates should have a High School Diploma, 1 year of management experience, strong verbal and written communication, and the ability to multitask in a fast-paced retail environment.